1. Overview
We know plans change. This policy explains how to cancel or reschedule and how deposits are handled. The specific deposit amount, refund deadlines, and any fees for your trip are listed in your written quote or reservation agreement, which governs if it differs from this page.
2. How to cancel
Cancellations must be made in writing by email to tmrluxurytransportation@gmail.com or by text to 478-330-1746. Please include your name, trip date, and the phone number on your reservation.
Your cancellation takes effect when we confirm receipt. Requests received outside office hours (Monday through Saturday, 10:00 AM to 5:00 PM) are processed the next business day.
3. Deposits and refunds
Your deposit holds your date and shuttle, which means we turn away other groups for that time. Your reservation agreement states whether your deposit is refundable and the deadlines that apply. In general, the earlier you cancel, the more flexibility we can offer.
Approved refunds are issued to the original payment method.
4. Rescheduling
Need a different date? Contact us as soon as possible. We'll do our best to move your reservation, subject to availability. Pricing may be updated to reflect the new date.
5. Changes to your trip
Changes to times, stops, routes, or passenger counts are welcome and depend on availability. Changes may adjust your price, and we'll confirm them in writing. Significant changes close to your trip date may be treated as a new reservation.
6. No-shows
If no passengers arrive within the waiting period after the scheduled pickup time and we can't reach the trip contact, the reservation may be treated as a no-show and charged as described in your reservation agreement.
7. If TMR must cancel
If we're unable to provide your confirmed service for reasons within our control, we'll notify you as quickly as possible and provide a full refund of payments made for that service or, if you prefer, move your reservation to a new date.
8. Weather and events outside our control
Your safety comes first. If severe weather, road closures, government orders, emergencies, or venue closures prevent safe travel, we'll work with you to reschedule or adjust the trip. Options for these situations are described in your reservation agreement.
9. Questions
Contact us at (478) 330-1746 or tmrluxurytransportation@gmail.com during office hours, Monday through Saturday from 10:00 AM to 5:00 PM.