Questions, answered

As early as you can. Popular dates book first, so we recommend:

• Weddings, proms, graduations, and holiday weekends: 4 to 8 weeks ahead, or more for spring and fall Saturdays
• Corporate events, tournaments, and conventions: 3 to 4 weeks ahead
• Most other trips: at least 2 weeks ahead

Planning something last minute? Call or text 478-330-1746 and we'll check availability right away.

The more detail you share, the more accurate your quote. Please include:

• Event type and date
• Pickup time and estimated return time
• Every pickup location, stop, and destination
• Number of passengers
• One way or round trip
• Luggage, equipment, or accessibility needs
• Your preferred contact method

We respond to quote requests during office hours, Monday through Saturday from 10:00 AM to 5:00 PM, and aim to reply within one business day. Requests sent after hours on Saturday or on Sunday are answered Monday. For time-sensitive trips, calling is fastest.

No. A quote request is the first step. Your date is reserved only after you approve the quote and complete the booking steps listed on it, including any deposit. Until then, the date stays open to other groups.

Absolutely. Call or text 478-330-1746 during office hours, or email tmrluxurytransportation@gmail.com anytime.

Every quote is based on your specific trip. The main factors are the date and day of the week, the length of service, total distance, number of stops, wait time between legs, and how far the trip extends beyond Middle Georgia. Peak dates such as Saturdays in wedding season and prom weekends may carry a minimum booking length.

Yes. A deposit secures your date and shuttle. The deposit amount, the due date for the remaining balance, and accepted payment methods are listed on your quote, and your reservation is confirmed once the deposit is received.

Your quote lists everything that's included. Charges can be added only for changes or extras, such as:

• Time beyond your reserved hours
• Added stops or route changes on the day
• Tolls, parking, or travel costs for out-of-area trips
• Cleaning beyond normal use, or damage to the vehicle

Yes. List every pickup and drop-off in your request along with the number of passengers at each stop. We'll build a schedule with realistic timing so the group stays on track.

Yes. Choose round trip on the quote form and add your return time. For multi-day events, include the return date as well.

Let your driver or our office know as soon as you can. We'll extend your service whenever the schedule allows. Additional time is billed at the rate shown on your quote.

Call or text us right away. Your driver will wait, and time spent waiting counts toward your reserved service time. Long delays can affect later stops, so we'll work with you to adjust the plan.

Yes. Trips can begin or end outside our primary service area, including Atlanta, Savannah, Florida, Alabama, airport transfers, out-of-town weddings, tournaments, and multi-day trips. Share the full itinerary and we'll confirm availability and pricing.

Tell us your headcount when you request a quote and we'll confirm the right fit for your group. If your group is larger than one trip can carry, we'll talk through options such as staggered runs.

Light snacks and drinks with lids are welcome. A few guidelines keep the shuttle clean and safe for everyone:

• Alcohol is only for passengers 21 and older, where permitted by Georgia law, and must be approved when you book
• No glass containers
• No smoking or vaping on board
• Excessive mess may result in a cleaning fee

Please describe any mobility, accessibility, luggage, or equipment needs in your quote request. We'll confirm what we can accommodate before you book, so there are no surprises on the day.

Yes, contact us as early as possible. Changes depend on availability and may change the price. We'll confirm any updates to your schedule and quote in writing.

Notify us in writing as soon as plans change. Deposit and refund terms are listed in your reservation agreement, and the earlier you cancel, the more flexibility we can offer. Read the full cancellation policy.

Safety comes first. If weather or road conditions make travel unsafe, we'll contact you to adjust the schedule, reroute, or reschedule your trip.